We value your satisfaction and aim to provide the best service. Below are the details of our refund and return policy, tailored to meet our business needs.
Eligibility for Refunds and Returns
Our policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.
Refunds and returns apply only to products/services that:
- Have not been fully delivered or finalized (e.g., incomplete designs or development).
- Contain errors or defects caused directly by our team.
Non-Refundable Items
We cannot offer refunds or exchanges for:
- Completed services or projects that have been approved by the client.
- Custom-made designs or solutions delivered as per the client’s specifications.
- Downloadable digital products after they have been accessed.
Refund Process
To request a refund, please contact us at danatvserver@gmail.com with proof of purchase and an explanation of your issue. If your request is approved, we will process your refund to the original method of payment within 7-10 business days.
Exchanges
If you received a defective or incorrect product/service, please contact us at danatvserver@gmail.com within 14 days to arrange an exchange or correction.
Shipping and Delivery Costs
Clients are responsible for any costs associated with returning physical items, if applicable. Shipping costs are non-refundable.
Need Help?
If you have questions regarding refunds and returns, please contact us at danatvserver@gmail.com. We’re here to assist you!